For the vast majority of Filipino players, online gaming at epicjili is a straightforward form of entertainment — something to enjoy during downtime, the way you'd watch a PBA game or go out with friends. But epicjili also knows that for a small number of people, gambling can become a problem that affects health, finances, and family. That's why responsible gaming isn't an afterthought at epicjili — it's built into the platform from the ground up.
Available to every player directly from Account Settings — no need to contact support
Set a maximum amount you can deposit into your epicjili Wallet per day, per week, or per month. Once a deposit limit is active, it cannot be increased for a mandatory 72-hour cooling-off period — but you can reduce it immediately at any time. This tool is the single most effective way to stay in control of your gaming spend at epicjili.
Set a maximum net loss you're willing to accept over a defined period. When you reach your loss limit, epicjili automatically prevents further real-money gameplay until the limit period resets. Loss limits apply across all epicjili game categories — slots, live casino, sports betting, bingo, and fishing games — simultaneously.
Set a maximum number of hours per gaming session. When your session limit is reached, epicjili logs you out automatically. You can choose to receive a 15-minute warning before session end. This tool is especially helpful for players who find that time passes quickly when gaming — a common experience that can lead to unplanned extended sessions.
Enable periodic on-screen notifications that appear at intervals you choose — every 30 minutes, every hour, or every two hours. Each reality check shows you the current time, how long you have been playing in the current session, and your net result for the session. You can choose to continue playing or stop at that point.
Take a short break from epicjili for 24 hours, 48 hours, or 7 days without going through the full self-exclusion process. During a break period, your Account is temporarily suspended — no deposits, no gameplay. Breaks are reversible only after the full break period expires. No early reactivation is possible.
Self-exclusion is epicjili's most powerful player protection tool. Choose a temporary exclusion (1 month, 3 months, 6 months) or a permanent exclusion with no end date. During any self-exclusion period, you cannot log in, deposit, play, or receive promotional communications from epicjili. Requests are processed within 24 hours. See Section 4 below for full details.
Philippine gaming law sets the minimum age for casino-style gambling at 21 years old — and epicjili enforces this without exception. This isn't just a regulatory checkbox. Younger adults are statistically more vulnerable to developing gambling problems, and epicjili takes its responsibility to protect them seriously.
Age is verified at two points: first, at registration through a mandatory declaration; and second, during the KYC process before any withdrawal is processed, through inspection of a valid government-issued Philippine ID. Accepted IDs include the PhilSys National ID, Passport, LTO Driver's License, UMID, SSS ID, and PRC ID — all of which display date of birth.
Any Account found to belong to a person under 21 will be immediately suspended, all deposits returned to the originating payment method, and the matter reported to PAGCOR as required under epicjili's licensing conditions. epicjili also uses technical controls at the registration stage to identify and block underage signup attempts before an Account is created.
If you are a parent or guardian and suspect that someone under 21 in your care has been accessing epicjili, contact epicjili support immediately at [email protected]. We will investigate and act on all such reports on a priority basis.
Responsible gaming starts with honest self-awareness. If any of the following descriptions feel familiar, it may be time to use epicjili's player protection tools or seek external support:
You spend more money than you planned to, or find yourself chasing losses by placing bigger bets to try to win back what you've lost.
Gaming is taking up time that was previously spent with family, friends, or on work or studies — and you feel irritable when you can't play.
You have borrowed money, sold belongings, or been dishonest with family members about how much time or money you've spent on gambling.
You feel a strong urge to gamble even when you know you cannot afford to, or you gamble to escape feelings of stress, anxiety, loneliness, or problems at home.
You have tried to cut down or stop gambling and found it very difficult — or you've stopped briefly and then returned despite intending not to.
Self-exclusion is a formal request to be blocked from all epicjili gaming activity for a defined period. It's a serious, binding commitment — and that's intentional. epicjili's self-exclusion program is designed to provide a genuine, effective barrier for players who recognize they need one.
When a self-exclusion is active, your Account is fully suspended. You cannot log in, deposit funds, place bets, access any games, receive bonus offers, or receive promotional SMS or email communications from epicjili. If you attempt to create a new Account during a self-exclusion period, epicjili's systems are designed to detect and block this.
Any real-money balance in your epicjili Wallet at the time self-exclusion is initiated will be held securely and returned to your verified payment method. For temporary exclusions, this return is processed upon expiry of the exclusion period. For permanent exclusions, return of funds is processed within 5 business days of the request.
epicjili also cooperates with PAGCOR's national player exclusion register. If you are registered on the PAGCOR exclusion list, epicjili's systems are required to prevent Account creation and block access — this applies even if you have not initiated a separate self-exclusion through epicjili directly.
Go to epicjili.com and sign in to your Account using your registered Philippine mobile number and password.
In your Account settings panel, select the "Responsible Gaming" section. All protection tools — including self-exclusion — are accessible here.
Choose from: 1 month, 3 months, 6 months, or permanent (no end date). Read the confirmation details carefully before proceeding.
epicjili will send a one-time password to your registered Philippine mobile number. Enter it to confirm your self-exclusion request. This prevents accidental exclusions.
Your Account will be suspended within 24 hours of your confirmed request. You will receive an SMS confirmation when the exclusion is active. All promotional communications will cease immediately.
If you cannot access your Account to initiate self-exclusion, contact epicjili support at [email protected] and a support agent will process the request on your behalf after identity verification.
Honest answers to these questions can help you assess whether your gaming habits are in a healthy place. There are no right or wrong answers — this is for your own awareness only.
Do I set a budget before I start gaming and consistently stay within it?
Can I stop playing at any time I choose — even when I'm on a losing streak — without feeling a strong compulsion to continue?
Am I honest with my family and friends about how much time and money I spend on gaming?
Do I only gamble with money I can afford to lose — not money intended for bills, rent, or family expenses?
Is gaming a leisure activity for me — not a way to cope with stress, anxiety, boredom, or personal problems?
Have I never borrowed money or missed important financial obligations because of gambling?
If you answered "no" to any of these questions, consider using epicjili's deposit limits, take-a-break tool, or self-exclusion. You can also speak to a support agent in confidence.
epicjili operates under a PAGCOR license. PAGCOR's responsible gaming standards form the baseline for all player protection measures at epicjili — including mandatory age verification, self-exclusion cooperation, and transaction monitoring for problem gambling indicators.
All epicjili customer support team members receive responsible gaming training as part of their onboarding. Support agents are trained to identify potential problem gambling indicators in player interactions and to direct affected players to appropriate support tools and resources.
epicjili's platform monitors patterns associated with problem gambling — such as rapid deposit cycles, unusually long session durations, and significant changes in betting behavior. Where such patterns are detected, the platform may proactively reach out to the player with information about responsible gaming tools.
epicjili is most fun when you're in control. Set your limits before you start, use our protection tools whenever you need them, and remember — the games will always be here tomorrow. 21+ only, PAGCOR regulated.
21+ only · PAGCOR regulated · Terms & Conditions · Privacy Policy